Streamlining systems, and strengthening networks, for Wards solicitors

With multiple sites and growing demand, Wards needed smarter systems and seamless connectivity. Office Tech Suite helped them bring it all together.

The challenge

As Wards expanded their solicitor branch network, their tech setup struggled to keep up. Systems varied across locations, day-to-day performance was inconsistent, and internal workflows were slower than they needed to be. What Wards wanted was simple: a more efficient operation, with fewer bottlenecks, tighter communication, and a clear plan for the future.

But getting there meant more than plugging gaps, it meant rethinking how their network connected, and how their systems supported day-to-day work. They needed a partner who could bring strategic oversight, practical delivery, and a long-term view of what ‘futureproof’ really looked like in their world.

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The fix

We reviewed their entire IT setup, then simplified, and standardised the infrastructure across all branches. We improved network connectivity, replaced outdated tools with cutting-edge tech, and created an IT environment that’s consistent, streamlined, and ready for whatever comes next.

The results

Unified Branch Network
We brought every Wards location onto a consistent, modern IT setup, eliminating the patchwork of legacy systems and creating a smoother, more connected experience across the business. Communication is clearer, collaboration is easier, and support is far more efficient.

Efficiency Unlocked
By streamlining systems and improving connectivity, we’ve helped Wards reduce the friction in their daily operations. Staff can now access the tools and information they need, quickly and reliably, freeing up time to focus on delivering great service.

Ready for the Road Ahead
Wards’ new infrastructure is built to last. With scalable systems and strategic groundwork in place, they’re fully equipped for the future, with cutting-edge technology, optimal security, and the ability to evolve their services without hitting operational roadblocks.

I know that if I contact [OTS], usually they're going to be back speaking to me within half an hour. And then they do what they say they're going to do.

Jenny Pierce
Managing Partner, Wards Solicitors

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