IT support shouldn’t be something you only think about when something breaks. It keeps your people productive, your data safe, and your business moving without friction.
But not all IT support is built equal. If your team is constantly patching over problems or stuck waiting on support, that’s not a partnership.
Here are five red flags your IT provider might be holding you back:
Slow to respond and even slower to fix things.
If you’re chasing updates or waiting days for a simple password reset, that’s not true support. Great IT is quick and clear. Your team should feel supported, not left hanging.
Always reactive, never proactive.
If your provider is just putting out fires, they’re not doing their job properly. Great IT means spotting risks before they become big issues. You need IT partners who think ahead, patch fast, and advise early.
Too much jargon, not enough clarity.
If every interaction leaves you more confused than before, it’s a sign of poor communication. Good support makes the complex simple and empowers you to make smart decisions without needing a degree in IT.
Security isn’t front and centre.
Still no two-factor authentication or regular backups? No cyber training for your team? That’s a huge risk. Security should be baked into everything your provider does, not tacked on after.
Do they know your business?
The best IT partners act like an extension of your team. They understand your goals, how your people work, and what tech can make their lives easier. If it feels like your provider’s guessing, they probably are.
Bottom line
Great IT support shouldn’t feel like a luxury. It should be a given. If your current setup feels like a roadblock to your business it might be time to switch. Because when your technology works the best it can, your people do too.
Want to know how we do things differently at OTS? Let’s talk.
